TheMover — Privacy Policy

This Privacy Policy explains how TheMover (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use our services (the “Service”). By using the Service you agree to the practices described below.

1. Information We Collect

1.1 Personal information you provide

When you register, request a service, or contact us we may collect information such as:

Full name
Email address and phone number
Postal address (pickup/delivery addresses)
Payment or billing details (when required to complete a transaction)
Photos or descriptions you upload related to your move

1.2 Automatically collected information

We may automatically collect technical and usage data such as IP address, device and browser type, device identifiers, pages visited, and timestamps to help operate and improve the Service.

2. How We Use Your Information

To provide, operate and maintain the Service (scheduling, quotes, dispatching movers).
To process payments and confirm bookings.
To communicate with you about your bookings, changes, support requests, and important notices.
To improve our Service, perform analytics, detect fraud and secure our systems.
To comply with legal obligations and enforce our terms.

3. When and With Whom We Share Data

We do not sell personal information. We may share information:

With service providers who perform functions on our behalf (e.g., payment processors, SMS/email providers, routing or scheduling partners).
With affiliates or business partners when necessary to provide the Service.
When required by law, a court order, or to respond to lawful requests by public authorities.
In connection with a merger, acquisition, or sale of assets — in which case we will notify users where required by law.

4. Data Retention

We retain personal information only as long as necessary for the purposes listed above, to comply with legal obligations, to resolve disputes, and to enforce agreements. Usage data and logs may be retained for analytics and security for a shorter, appropriate period.

5. Security

We implement reasonable technical and organizational measures designed to protect personal data. However, no method of transmission or electronic storage is 100% secure — we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may have the right to access, correct, update, delete, or export your personal information. You may also object to or restrict certain processing and withdraw consent where the processing is based on consent. To exercise these rights, contact us using the details below.

7. Children

Our Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to request deletion.

8. Cookies & Similar Technologies

We and our partners use cookies and similar technologies to provide, secure and improve the Service. You can control cookies through your browser settings; blocking some cookies may affect functionality.

9. International Transfers

Your information may be stored and processed in India or other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when data is transferred across borders.

10. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are material we will notify you by posting an updated policy and, where appropriate, via email or in-app notice. Check the "Last updated" date at the top for the current version.

11. Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, contact us:

Email: info@themover.in
Phone: 0124-22426525
Address: TheMover, 3rd Floor, Bestech Tower, Unit 104, Badshahpur Sohna Rd Hwy, Sector 48, Gurugram, Haryana 122018, India